Returns & Refunds for Wholesale & Export Orders

A clear, fair claims process for damaged goods, short shipments, and quality discrepancies on bulk and container-load food consignments.

Our wholesale returns approach

Because AgroFoods Global supplies perishable and packaged food in wholesale and export volumes, returns are handled differently from consumer retail. Most issues are resolved as documented claims — for damage, shortage, or non-conformity — rather than physical product returns, which are often impractical for cross-border food shipments. Every consignment is inspected and dispatched in good order; where a verified discrepancy occurs, we work quickly to make it right.

If you have an issue with a delivered order, contact our team via the contact page as soon as it is identified. Claims should be raised within [return window] of receipt to allow for inspection and supporting evidence.

What we ask buyers to provide

Order / invoice number and the relevant Bill of Lading or container number
Clear photos or video of the damaged, short, or non-conforming goods
Packing list and, where available, the delivery / inspection report
A short description of the issue and the quantity affected

How the claims process works

A straightforward, four-step route from notification to resolution.

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1. Notify us

Report the issue through our contact page within [return window] of delivery, quoting your order and shipment reference.

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2. Submit evidence

Send photos, the packing list, and B/L or container number so we can verify the affected quantity and condition.

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3. Review & assessment

Our quality team reviews the claim against dispatch records and, where required, coordinates with the carrier or insurer.

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4. Resolution

Approved claims are settled by credit note, replacement on a future order, or refund — whichever best suits the situation.

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Damaged shipments

Note visible damage on the proof of delivery at the point of receipt and photograph it before unloading where possible.

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Short shipments

Report any shortfall against the packing list promptly so the discrepancy can be reconciled with the loaded quantity.

Good to know

Do you accept returns on perishable food?

Perishable goods are generally non-returnable for food-safety reasons. Verified issues are handled as claims with credit, replacement, or refund instead of a physical return.

Who arranges return transport if a return is agreed?

Where a physical return is appropriate, return logistics and any associated terms are agreed case by case before goods are moved.

How long do refunds take?

Once a claim is approved, settlement is processed promptly per the payment terms on your order. Reach out via contact for a status update.

Need to raise a claim?

Tell us your order number and what went wrong — our team will guide you through the next steps and resolve it quickly. Looking to order again? Explore our wholesale & export options or browse the shop.

Contact our team Wholesale & Export

Returns & Refunds — Wholesale Food Export from the UAE

AgroFoods Global is a Dubai-based wholesale food and grocery supplier serving importers, distributors, supermarkets, HORECA operators and re-exporters worldwide. We consolidate 12,000+ grocery SKUs across every category into competitively priced, fully documented export shipments from Jebel Ali, UAE.

Why Source Food Wholesale from Dubai

12,000+ SKUs across every grocery category from one supplier
Container consolidation for economical full-container pricing
FOB Jebel Ali, CIF destination port and flexible Incoterms
Full export documentation handled in-house
24-hour quotations from a responsive trade desk

From a single trial pallet to national-scale supply contracts, our trade desk builds a programme sized to your business and market.

Wholesale Categories We Export

Our range spans fresh produce, dairy & eggs, rice, pasta & cooking oil, beverages & water, snacks & confectionery, frozen foods, meat & poultry, household & cleaning. Browse everything in the wholesale catalogue or visit the wholesale shop.

Work With AgroFoods Global

Send your product list, quantities and destination to our trade desk for a landed-cost quotation within 24 hours. We handle consolidation, documentation and shipping so your bulk food sourcing stays simple and predictable.

Trade Terms & Documentation

Every Returns & Refunds shipment leaves the UAE with complete export documentation — commercial invoice, packing list, certificate of origin, and health or halal certificates where required. We quote under FOB Jebel Ali, CFR and other agreed Incoterms, and align paperwork to letter-of-credit and TT banking terms.

Reliable Supply & Quality Control

AgroFoods Global works only with suppliers whose food-safety credentials and documentation withstand importer and customs scrutiny. Diversified sourcing keeps supply reliable through seasonal swings, and disciplined quality control means fewer rejected shipments and cleaner customs clearance for Returns & Refunds.

Wholesale Fresh Produce for international markets

AgroFoods Global exports fresh produce in bulk to buyers serving international markets. We consolidate fresh produce with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing fresh produce. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Dairy & Eggs for international markets

AgroFoods Global exports dairy & eggs in bulk to buyers serving international markets. We consolidate dairy & eggs with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing dairy & eggs. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Rice, Pasta & Cooking Oil for international markets

AgroFoods Global exports rice, pasta & cooking oil in bulk to buyers serving international markets. We consolidate rice, pasta & cooking oil with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing rice, pasta & cooking oil. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Beverages & Water for international markets

AgroFoods Global exports beverages & water in bulk to buyers serving international markets. We consolidate beverages & water with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing beverages & water. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Snacks & Confectionery for international markets

AgroFoods Global exports snacks & confectionery in bulk to buyers serving international markets. We consolidate snacks & confectionery with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing snacks & confectionery. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Frozen Foods for international markets

AgroFoods Global exports frozen foods in bulk to buyers serving international markets. We consolidate frozen foods with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing frozen foods. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Meat & Poultry for international markets

AgroFoods Global exports meat & poultry in bulk to buyers serving international markets. We consolidate meat & poultry with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing meat & poultry. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Wholesale Household & Cleaning for international markets

AgroFoods Global exports household & cleaning in bulk to buyers serving international markets. We consolidate household & cleaning with complementary grocery lines into full-container shipments from Jebel Ali, Dubai, with export-grade packaging and complete documentation. Volume-tier pricing and reliable year-round supply make us a dependable partner for distributors and importers sourcing household & cleaning. Request a quotation with your target quantity and destination for a landed-cost price within one business day.

Frequently Asked Questions

What is the minimum order for Returns & Refunds?

Minimum orders typically start at one mixed pallet; we consolidate multiple SKUs to reach economical container volumes for smaller buyers.

Do you handle export documentation?

Yes — commercial invoice, packing list, certificate of origin and health/halal certificates where applicable, aligned to your destination and banking requirements.

How do I get wholesale pricing?

Send your quantity and destination via our contact page; our trade desk responds with a landed-cost quotation within 24 hours.

Request a wholesale quote for Returns & Refunds. Contact AgroFoods Global, browse the full catalogue or visit the wholesale shop.

Returns & Refunds